2010 Administrative Support Staff Leadership Symposium

-- Leadership Symposium Tentative Agenda --

SCASFAA is proud to announce the 2010 Administrative Support Staff Leadership Symposium. We will offer the Symposium at Three locations this year February 16 - Spartanburg Community College , February 17 - Midlands Technical College and February 18 - Charleston Southern University.

The sessions are:

Best Practices in Customer Service
Based on years of in-depth research with financial aid administrators, TG has developed a list of customer service principles specifically for financial aid offices.

In this interactive workshop hosted by TG, participants will share their expertise to identify specific steps and procedures that have proven successful when implementing customer service principles. Participants will take away dozens of best practices and a copy of TG's new publication, Customer Service in Financial Aid, which reinforces the link between customer service and student recruitment and retention.

For the Love of It
Why do you work in financial aid and how can you find a way to love what you do? Utilizing an inspiring video from photographer Dewitt Jones, participants will be given specific techniques for finding joy and meaning in each day. We all have the ability to love what we do if we begin each day with a full cup, honor our passion, make contributions to those around us, and express our gratitude regularly. When you work for the love of it, you will serve as an inspiration to your students and your co- workers.

Please complete the attached Registration Form and return to Aria Simmons via fax at (803) 793-5290 or email at simmonsa@denmarktech.edu. We hope that you are able to attend one of the sessions near you.

Aria Simmons
SCASFAA Vice President
Professional Development Chair