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Position: Financial Aid Outreach Counselor
Location: Piedmont Technical College
Closing Date: September 17, 2021
Salary:  State Pay Band 5 – minimum:  $34,331

Job Summary

The Financial Aid Outreach counselor is responsible for all aspects of financial aid administration, including but not limited to counseling of students/families, need analysis, processing of applications, loan processing, verification and packaging for a targeted group of "at risk" students. Responsible for all outgoing communication efforts, including managing the financial aid call center.

Essential Job Functions

  • Closely monitors a caseload of “at risk” students. Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning, and individualizes information to the particular needs and situation of the student. Counsels students in unique circumstances and process all dependency override and professional judgment requests for financial aid office.
  • Serves as a liaison with other student service areas (advising, business office, student records, etc.) to assist students in creating a manageable financial and academic plan.
  • Hires, trains, supervises and evaluates financial aid call center staff. Creates calling projects and scripts to minimize students being dropped for non-payment due to unmet financial aid requirements.
  • Plans and organizes all Financial Aid outreach, including student workshops and webinars. Serves as campus and community resource person for financial and related events and projects.
  • Works closely with academic affairs to make contact with students who are at risk of an unofficial withdrawal. Counsels students on withdrawal process and potential impact. Completes all Return to Title IV calculations.
  • Must attend all college functions as required; attend LEAN training, initiate & apply LEAN principles and practices into daily activities in pursuit of continuous improvement. Actively participate in college committees. Participate in campus life. Participate in professional development activities. Complete all mandatory professional development as required and set forth by division/college.
  • Perform other duties as assigned by supervisor and Vice President for Business and Finance

Experience and Education

Bachelor's degree plus 1 year related financial aid experience. Two years experience in student services/financial aid programs and Banner preferred.

Knowledge of Title IV programs & working knowledge of Higher Ed environment. Excellent written & verbal communication skills; strong interpersonal skills w/ faculty & students. Ability to listen/understand customers & respond positively to requests. Superior organizational & problem resolution skills. Strong basic computer skills as well as exposure to FA software programs. Ability to read, comprehend, & comply w/ FA fed/state laws, regulations & policies. Ability to work w/out close supervision, set priorities & work schedule. Ability to supervise. Able to provide supportive counseling. Excellent customer service skills & easily adapt to change.

To apply, please go to and search for financial aid outreach counselor.

Position: Financial Aid Counselor/Student Loan Coordinator

Location: Presbyterian College
Closing Date: Not listed

Job Summary

The main purpose of this position is to coordinate the origination and disbursement of state, federal and alternative student loans. This position also meets and works closely with future and current students and parents.

Essential Job Functions

  • Responsible for ensuring institutional compliance of all state, federal and alternative loan programs for Graduate and Undergraduate students.
  • Responsible for the origination of federal loans through COD and Banner – to include Subsidized, Unsubsidized, Parent Plus and Graduate Plus Loans.
  • Responsible for the certification of alternative loans on ELM and SC Student loans to include the SC Teacher Loan on the South Carolina Student Loan Corporation website.
  • Monitor the disbursements of state, federal and alternative loan funds for Undergraduate and Graduate students.
  • Resolve loan issues concerning state, federal and alternative loans.
  • Counsel students and parents on loan programs, repayment provisions and deferment options.
  • Produce reports in Banner as necessary to reconcile all loan problems or determine loan reallocations.
  • Monthly coordinates the reconciliation of all federal direct loan disbursements to COD and the Business Office.
  • Monthly coordinates the reconciliation of all private loans and state loans disbursements and the Business Office.
  • Update the Entrance Counseling and Master Promissory Note requirements in Banner.
  • Develop and maintain procedures for loan processing.
  • Counsel student and parents on all financial aid programs and application requirements.
  • Counsel students and parents by phone and in person about financial aid and bills.
  • Assist in packaging awards for returning students.
  • Assist in Pell Reconciliation.
  • Attend conferences, presentations and seminars for professional development and stay current with new rules and regulations.
  • Conduct workshops on financial aid for local high schools and organizations as requested.
  • Conduct workshops on financial literacy during Fall and Spring visitation days to prospective students and parents.
  • Coordinate exit interviews with students on all loans when they graduate or withdraw from college.
  • Other duties as assigned.

Experience and Education

  • Bachelor’s degree from an accredited college or university or equivalent experience
  • Three to five years of experience in higher education setting preferred
  • Excellent interpersonal, verbal and written skills
  • Working knowledge of Banner tools desired
  • Basic mathematical skills and ability to perform mathematical computations accurately.
  • Maintain confidentiality
  • Effective oral and written communications to maintain cooperative working relationships with persons contacted in the course of performing assigned duties
  • Working knowledge of Microsoft Office products
  • Demonstrate ability to follow through with projects and meet given deadlines
  • Ability to establish and maintain rapport with prospective students and families, current student body and parents, faculty and staff
  • Ability to manage multiple projects with time sensitive deadlines while maintaining excellent, personalized financial aid service to parents, students, faculty and staff
  • Ability to diffuse difficult or emotional situations with students and/or parents

Email resumes to Allison Sullivan, Director of Financial Aid, at

Position: Financial Aid Counselor

Location: Coastal Carolina University
Closing Date: Not listed
Salary Range: State Pay Band 4; Minimum Salary $28,215

Coastal Carolina University is accepting applications for the following 2 positions: Financial Aid Counselor (Financial Aid Specialist) in Financial Aid and Scholarships.

Duties include, but are not limited to: advising and counseling students and families on college costs, financial aid opportunities, and financial aid eligibility; promoting access to higher education through promotion of financial aid awareness; communicating clearly and concisely to perspective, current, and former students in a variety of mediums; handling all constituent needs in a professional, timely and positive manner, while providing the best customer service experience possible; conducting both on and off campus presentations in support of recruitment and enrollment; providing comprehensive services to prospective and new students throughout the entire collegiate cycle; assisting in processing awards for financial aid applicants through the University’s and Department of Education’s electronic processing systems, including processing applications and corrections, tracking and coding documents, assisting with verification and required coursework, generating tracking letters and award notifications, and awarding funds’ helping students avoid deregistration and execute enrollment retention strategies as designed by Financial Aid management; and other duties as assigned.

Qualifications: A bachelor’s degree or equivalent education, training, and experience is required. Prior experience in financial aid, admission, student recruitment, student services and/or student life in a college or university setting is preferred.

Sensitivity to the needs of all prospective students and the ability to communicate effectively with students, parents and counselors is expected. Additionally, a successful candidate should possess: strong organizational skills; the ability to relate well with students and family members and work in team and independent environments; excellent written and interpersonal communication skills; strong computer skills in MS Excel, Word and PowerPoint; a willingness to assist current and prospective students and their families in financing a college education; the ability to read and effectively interpret policy and regulations; the ability to understand priorities and deliver projects on time; the ability to cooperate with other departments; the ability to be adaptable; outstanding oral, written, and organizational skills.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 47 states and 61 nations. The University is accredited by the Southern Association of Colleges and Schools to award the baccalaureate and selective master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in educational leadership, and Ph.D. degrees in Marine Science and Education.

Coastal Carolina University is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, veteran status or disability in admissions, employment and in all of its educational programs and activities.

Interested applicants must submit cover letter, resume, and contact information for three professional references online at:  or online in the Office of Human Resources and Equal Opportunity at Coastal Carolina University, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.  Review of applications will begin immediately and continue until the position is filled.

Coastal Carolina University is an EO/AA employer.

Financial Aid Specialist (AD80/124394), full-time position with benefits.  SC State pay band: 04. Normal work hours: Monday through Friday, 8:30 a.m. to 5:00 p.m. Must be flexible to meet special scheduling needs of the University. Minimal overnight travel, some nights and weekends will be required.

Position: Financial Aid Counselor

Location: Furman University
Closing Date: Not Listed
Salary Range: Furman Salary Grade 5S; Minimum Salary $35,600

Full-Time/Part-Time: Full time
Compensation Grade: 5S
Pay Type: Salary
Department: Financial Aid
Position Title:  Financial Aid Counselor
Reports to:  Director of Financial Aid

Function: To provide excellent financial aid counseling to prospective students, their parents, and to our current students and their parents. This includes complete and timely information about the process for applying for financial aid at Furman, the timing of our decisions, the resources available to finance the costs of education, the role of borrowing and working, and how the “financial fit” of an institution pertains to choosing to apply to and enrolling at Furman.


  • Bachelor’s degree and two to three years financial aid experience or an equivalent combination of education, training and related experience in the profession.
  • Strong interpersonal communication, writing, and problem-solving skills.
  • The ability to work independently with careful attention to detail.
  • Demonstrated aptitude in customer service.
  • Demonstrated commitment to work within a diverse environment and interact openly with individuals of different backgrounds.
  • Proven ability to use multiple software systems and a high comfort level with learning new technology.
  • Proven ability to set work priorities and manage multiple projects simultaneously in a fast-paced environment while meeting deadlines.
  • Ability to handle confidential matters with discretion.

Preferred Qualifications:

  • Experience with PowerFAIDS and related financial aid software, including COD, NSLDS, and ELM.
  • Experience with Institutional Methodology and need analysis.
  • Counseling experience in a higher education setting.
  • Knowledge of Federal Title IV and state regulations.
  • Ability to provide top level customer service, advice, and counseling to students and families as they make decisions about college planning and financing.
  • Ability to communicate effectively with others
  • Ability to work as a team with inter-office and intra-office personnel to accomplish university goals and responsibilities
  • Must be competent in public speaking roles
  • Must have the ability to handle difficult situations with diplomacy
  • Must communicate with honesty, transparency, and openness both within the office and outside the office
  • Must have excellent organizational skills and attention to detail
  • Experience in common office software, particularly Microsoft Word, Excel, and PowerPoint

Education Requirements: Bachelors  (Required)

To apply:

Furman is located in Greenville, South Carolina, a racially and culturally diverse community that is one of the fastest growing cities in the Southeast. It has been ranked among “America’s Ten Best” by Forbes Magazine. Greenville has a thriving downtown, excellent private and public schools and a vibrant international community. A 20-mile bike and running trail connects the university to Greenville and Travelers Rest, which was named “one of America’s coolest small towns.” It is within a short driving distance of Asheville, Charlotte and Atlanta. The Blue Ridge Mountains and Atlantic Beaches are within easy reach. In keeping with our commitment to equity and inclusion, domestic partners of employees are eligible for comprehensive benefits and faculty/staff affinity groups exist to offer support for faculty/staff that identify as LGBTQIA+ and/or Black/African-American.

Furman is an Equal Opportunity Employer committed to increasing the diversity of its faculty and staff. The University aspires to create a community of people representing a multiplicity of identities including gender, race, religion, spiritual belief, sexual orientation, geographic origin, socioeconomic background, ideology, world view, and varied abilities. Domestic partners of employees are eligible for comprehensive benefits.

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