Position Title: Program Coordinator for Client Services & Alternative Loans

Job Purpose: The Program Coordinator for Client Services & Alternative Loans coordinates the Alternative Loan Programs ($8.9M+ annually) available to students at more than 3300 lenders nationwide and the Athletic Grant-in-Aid Programs in 17 sports ($3M+ annually). Ensures compliance under the NCAA guidelines, assists with Veterans Benefits, private outside scholarships and other aid sources. Promotes the department goal to provide access to higher education for students in need of financial assistance to attend college while maintaining the integrity of state, federal, and institutional programs.

Minimum Requirements: Bachelor’s degree in related field and 2-3 years experience in financial aid or higher education administration. Master’s degree in a related field preferred. Prior financial aid experience is preferred. Must be well organized and able to work in a problem solving capacity with students/parents. Experience with SunGard Banner financial aid preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities: Attention to detail is critical and should be evident in all work. Requires effective listening, oral, and written communication skills. Ability to conduct presentations to groups large and small, evidence of appropriate financial counseling skills, and experience in making independent professional judgment decisions are essential for this senior level position. Must have ability to coordinate multiple financial aid programs and processes and ability to handle and respond timely to high volume emails and telephone calls.

Additional Comments: Regarding Position Occasional overnight travel, infrequent weekend & evening presentations and overtime are required during peak processing times.

Special Instructions to Applicants: *Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check and credit check.

All applications must be submitted online https://jobs.cofc.edu.

Salary *$35,170 - $47,734
Posting Date 03/25/2021
Closing Date 04/08/2021
Open Until Filled No
Posting Number 2021041

EEO Statement The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.

Quicklink for Posting: https://jobs.cofc.edu/postings/10513

POSITION: Federal Work Study/Financial Aid Counselor (Student Services Program Coordinator II)- Enrollment Services

STARTING SALARY: $33,494.00($33,494.00- $47,734.00) -Actual starting salary will be commensurate with experience.
Position # 084557 (Class CB70/Slot 0002/Band 05)

MINIMUM TRAINING AND EXPERIENCE: Master’s degree in a relevant field. Bachelor’s degree with two (2) years of experience in admissions, financial aid or student affairs.

KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of regulations and guidelines governing financial assistance available to students on the federal, state, and local levels. Knowledge of basic counseling/ guidance techniques. Extensive computer knowledge. Possess tact, energy, flexibility and resourcefulness in dealing with a variety of situations and people. Ability to establish and maintain effective working relationships with students, parents, faculty, staff and the general public both orally and in writing. Ability to work independently and effectively to coordinate a variety of simultaneous activities. Ability to exercise independent judgment in determining the needs of students while maintaining confidentiality. Ability to work flexible hours, some weekends, and travel to the tri-county service area, as needed. Occasional overnight travel may be required.

SPECIFIC DUTIES

1. Determines, maintains and coordinates notification process for financial aid satisfactory academic progress (SAP). Monitors internal progress and determines completion requirements for financial aid recipients. Coordinates the notification process annually for the qualitative and quantitative requirements to insure students’ files are coded correctly. Coordinates the annual review of the SAP module in the Datatel software. Administers the Federal Work-Study (FWS) program which includes ensuring adherence to Federal guidelines, overseeing payroll and budgets, making position referrals, communicating with supervisors, improving processes and procedures, and preparing reports as needed. Provides enrollment services counseling and assistance to students. Assists in processing awards for financial aid applicants through the College’s and Department of Education’s electronic processing systems; including processing applications and corrections, tracking and coding documents, completing the verification process, generating tracking letters and award notifications, awarding and packaging funds, and processing Return to Title IV Calculations.

2. Partner with Enrollment Services Coordinator to develop and manage financial aid communication flow and documents that provide simple and critical information to students in a timely fashion. Review and provide guidance regarding language and content to ensure understanding and timeliness of routine communications to students in the applications process.

3. Serves as liaison to Admissions team and Enrollment Services staff. Counsels and assists students and parents concerning opportunities, application processes, and eligibility for financial assistance programs. Within Federal, State and College guidelines, exercises professional judgment as needed to determine when special circumstances warrant a change in eligibility. Assists in staffing and providing quality customer service in the Enrollment Services reception area, telecounseling / phone duty, including managing student traffic, utilizing the administrative software system to verify and document requirements, adjusting awards as appropriate, answering telephones/ voicemail and providing full customer service in a respectful and confidential manner. Assists with FAFSA filing.

4. Serves as a resource for the Enrollment Services by serving on committees. Conducts and/or participates in cross-training to deliver and maintain knowledge and skills required to provide quality customer service to students. Other duties as required.

To apply, please complete an on-line employment application at www.yorktech.edu/hr or come to the Human Resources Department, 452 South Anderson Road, Rock Hill, SC, 29730, to complete an on-line employment application. Applications accepted until March 28, 2021.

YORK TECHNICAL COLLEGE IS AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER. SOUTH CAROLINA LAW PROHIBITS EMPLOYMENT DISCRIMINATION BASED ON: RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX, INCLUDING PREGNANCY & CHILDBIRTH (FOR RELATED MEDICAL CONDITIONS), AGE, OR DISABILITY. PURSUANT TO SECTION 41-1-110 OF THE CODE OF LAWS OF SC, AS AMENDED, THE LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE EMPLOYER.