JOB POSTINGS

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Job Summary

The Financial Aid Outreach counselor is responsible for all aspects of financial aid administration, including but not limited to counseling of students/families, need analysis, processing of applications, loan processing, verification and packaging for a targeted group of "at risk" students. Responsible for all outgoing communication efforts, including managing the financial aid call center.

Essential Job Functions

• Closely monitors a caseload of “at risk” students. Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning, and individualizes information to the particular needs and situation of the student. Counsels students in unique circumstances and process all dependency override and professional judgment requests for financial aid office.
• Serves as a liaison with other student service areas (advising, business office, student records, etc.) to assist students in creating a manageable financial and academic plan.
• Hires, trains, supervises and evaluates financial aid call center staff. Creates calling projects and scripts to minimize students being dropped for non-payment due to unmet financial aid requirements.
• Plans and organizes all Financial Aid outreach, including student workshops and webinars. Serves as campus and community resource person for financial and related events and projects.
• Works closely with academic affairs to make contact with students who are at risk of an unofficial withdrawal. Counsels students on withdrawal process and potential impact. Completes all Return to Title IV calculations.
• Must attend all college functions as required; attend LEAN training, initiate & apply LEAN principles and practices into daily activities in pursuit of continuous improvement. Actively participate in college committees. Participate in campus life. Participate in professional development activities. Complete all mandatory professional development as required and set forth by division/college.
• Perform other duties as assigned by supervisor and Vice President for Business and Finance

Experience and Education

Bachelor's degree plus 1 year related financial aid experience. Two years experience in student services/financial aid programs and Banner preferred.

Knowledge of Title IV programs & working knowledge of Higher Ed environment. Excellent written & verbal communication skills; strong interpersonal skills w/ faculty & students. Ability to listen/understand customers & respond positively to requests. Superior organizational & problem resolution skills. Strong basic computer skills as well as exposure to FA software programs. Ability to read, comprehend, & comply w/ FA fed/state laws, regulations & policies. Ability to work w/out close supervision, set priorities & work schedule. Ability to supervise. Able to provide supportive counseling. Excellent customer service skills & easily adapt to change.

To apply, please go to https://www.governmentjobs.com/careers/sc/ptc and search for financial aid outreach counselor.

Job Summary

The main purpose of this position is to coordinate the origination and disbursement of state, federal and alternative student loans. This position also meets and works closely with future and current students and parents.

Essential Job Functions

• Responsible for ensuring institutional compliance of all state, federal and alternative loan programs for Graduate and Undergraduate students.
• Responsible for the origination of federal loans through COD and Banner – to include Subsidized, Unsubsidized, Parent Plus and Graduate Plus Loans.
• Responsible for the certification of alternative loans on ELM and SC Student loans to include the SC Teacher Loan on the South Carolina Student Loan Corporation website.
• Monitor the disbursements of state, federal and alternative loan funds for Undergraduate and Graduate students.
• Resolve loan issues concerning state, federal and alternative loans.
• Counsel students and parents on loan programs, repayment provisions and deferment options.
• Produce reports in Banner as necessary to reconcile all loan problems or determine loan reallocations.
• Monthly coordinates the reconciliation of all federal direct loan disbursements to COD and the Business Office.
• Monthly coordinates the reconciliation of all private loans and state loans disbursements and the Business Office.
• Update the Entrance Counseling and Master Promissory Note requirements in Banner.
• Develop and maintain procedures for loan processing.
• Counsel student and parents on all financial aid programs and application requirements.
• Counsel students and parents by phone and in person about financial aid and bills.
• Assist in packaging awards for returning students.
• Assist in Pell Reconciliation.
• Attend conferences, presentations and seminars for professional development and stay current with new rules and regulations.
• Conduct workshops on financial aid for local high schools and organizations as requested.
• Conduct workshops on financial literacy during Fall and Spring visitation days to prospective students and parents.
• Coordinate exit interviews with students on all loans when they graduate or withdraw from college.
• Other duties as assigned.

Experience and Education

• Bachelor’s degree from an accredited college or university or equivalent experience
• Three to five years of experience in higher education setting preferred
• Excellent interpersonal, verbal and written skills
• Working knowledge of Banner tools desired
• Basic mathematical skills and ability to perform mathematical computations accurately.
• Maintain confidentiality
• Effective oral and written communications to maintain cooperative working relationships with persons contacted in the course of performing assigned duties
• Working knowledge of Microsoft Office products
• Demonstrate ability to follow through with projects and meet given deadlines
• Ability to establish and maintain rapport with prospective students and families, current student body and parents, faculty and staff
• Ability to manage multiple projects with time sensitive deadlines while maintaining excellent, personalized financial aid service to parents, students, faculty and staff
• Ability to diffuse difficult or emotional situations with students and/or parents

Email resumes to Allison Sullivan, Director of Financial Aid, at asullivan@presby.edu.

Coastal Carolina University is accepting applications for the following 2 positions: Financial Aid Counselor (Financial Aid Specialist) in Financial Aid and Scholarships.

Duties include, but are not limited to: advising and counseling students and families on college costs, financial aid opportunities, and financial aid eligibility; promoting access to higher education through promotion of financial aid awareness; communicating clearly and concisely to perspective, current, and former students in a variety of mediums; handling all constituent needs in a professional, timely and positive manner, while providing the best customer service experience possible; conducting both on and off campus presentations in support of recruitment and enrollment; providing comprehensive services to prospective and new students throughout the entire collegiate cycle; assisting in processing awards for financial aid applicants through the University’s and Department of Education’s electronic processing systems, including processing applications and corrections, tracking and coding documents, assisting with verification and required coursework, generating tracking letters and award notifications, and awarding funds’ helping students avoid deregistration and execute enrollment retention strategies as designed by Financial Aid management; and other duties as assigned.

Qualifications: A bachelor’s degree or equivalent education, training, and experience is required. Prior experience in financial aid, admission, student recruitment, student services and/or student life in a college or university setting is preferred.

Sensitivity to the needs of all prospective students and the ability to communicate effectively with students, parents and counselors is expected. Additionally, a successful candidate should possess: strong organizational skills; the ability to relate well with students and family members and work in team and independent environments; excellent written and interpersonal communication skills; strong computer skills in MS Excel, Word and PowerPoint; a willingness to assist current and prospective students and their families in financing a college education; the ability to read and effectively interpret policy and regulations; the ability to understand priorities and deliver projects on time; the ability to cooperate with other departments; the ability to be adaptable; outstanding oral, written, and organizational skills.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 47 states and 61 nations. The University is accredited by the Southern Association of Colleges and Schools to award the baccalaureate and selective master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in educational leadership, and Ph.D. degrees in Marine Science and Education.

Coastal Carolina University is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, veteran status or disability in admissions, employment and in all of its educational programs and activities.

Interested applicants must submit cover letter, resume, and contact information for three professional references online at: https://jobs.coastal.edu/postings/13581  or online in the Office of Human Resources and Equal Opportunity at Coastal Carolina University, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.  Review of applications will begin immediately and continue until the position is filled.

Coastal Carolina University is an EO/AA employer.